Effective Date: 1 January 2026
1. Introduction
Meridian Coaching UK Ltd ("we", "our", "us") is committed to safeguarding the privacy of our website visitors, clients, and prospective clients. This Privacy Policy explains how we collect, process, store, and share your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Meridian Coaching UK Ltd is registered in England and Wales. Our registered email address is hello@shadowcorematrix.com.
2. Data Controller
Meridian Coaching UK Ltd is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at hello@shadowcorematrix.com.
3. Information We Collect
We may collect the following categories of personal data:
- Identity Data: Full name, professional title, and employer details.
- Contact Data: Email address, telephone number, and postal address.
- Enquiry Data: Information you provide when completing contact forms, booking discovery calls, or registering for workshops and events.
- Technical Data: IP address, browser type and version, time zone setting, operating system and platform, and other technology identifiers on the devices you use to access our website.
- Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation paths.
- Marketing Data: Your preferences regarding receiving communications from us.
4. How We Collect Your Data
We collect personal data through the following means:
- When you complete a contact or enquiry form on our website.
- When you book a discovery call or register for a programme, workshop, or event.
- When you subscribe to our newsletter or download resources.
- Through cookies and similar tracking technologies when you browse our website.
- When you correspond with us by email, telephone, or post.
5. How We Use Your Data
We process your personal data for the following purposes:
- To respond to your enquiries and provide the coaching services you have requested.
- To administer and manage your participation in our programmes, workshops, and events.
- To send you relevant marketing communications where you have opted in or where we have a legitimate interest in doing so.
- To improve our website, services, and client experience.
- To comply with our legal and regulatory obligations.
6. Legal Basis for Processing
We rely on the following lawful bases under the UK GDPR to process your personal data:
- Consent: Where you have given clear consent for us to process your data for specific purposes, such as marketing emails.
- Contractual Necessity: Where processing is necessary to fulfil a contract with you or take pre-contractual steps at your request.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
- Legal Obligation: Where we need to process your data to comply with a legal requirement.
7. Data Sharing and Third Parties
We do not sell your personal data to any third party. We may share your data with:
- Trusted service providers who assist us in operating our website, conducting our business, or servicing you (e.g., email marketing platforms, payment processors).
- Professional advisers, including lawyers and accountants, where necessary.
- Regulatory authorities, where required by law.
All third-party service providers are required to process your data in accordance with applicable data protection law and our instructions.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Coaching client records are retained for a period of six years following the end of the engagement, unless a longer retention period is required by law. Newsletter subscriber data is retained until you unsubscribe.
9. Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights in relation to your personal data:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request that we correct inaccurate or incomplete data.
- Right to Erasure: You may request that we delete your personal data, subject to certain legal exceptions.
- Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
- Right to Data Portability: You may request that we transfer your data to another organisation in a machine-readable format.
- Right to Object: You may object to the processing of your data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at hello@shadowcorematrix.com. We will respond within one month of receiving your request.
10. International Transfers
Your personal data is primarily processed within the United Kingdom. Where data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office (ICO).
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments.
12. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Meridian Coaching UK Ltd
Email: hello@shadowcorematrix.com